How to Disable Multi-Factor Authentication (MFA)
Disabling Multi-Factor Authentication (MFA) is a simple process that ensures seamless access to your utility meter data for solar services. Follow these steps to disable MFA in your online utility account:
Step 1: Access Your Account
First, log in to your online utility account. Once logged in, navigate to the main page. From there, click on "Account" located in the main navigation menu, and then select "My Profile". This will take you to your profile settings where you can manage your account preferences.
Step 2: Locate the Enable 2-Step Verification Section
In your profile settings, scroll down to find the "Enable 2-Step Verification" section. This section is located under your contact information. Here, you will see the current status of your 2-Step Verification.
Step 3: Disable 2-Step Verification
To disable MFA, click the toggle switch in the "Enable 2-Step Verification" section. The toggle will change from blue to white, indicating that 2-Step Verification is now disabled. If the toggle is already white, this means that MFA is already disabled and no further action is needed.
By following these steps, you will disable MFA, allowing for uninterrupted access to your utility meter data by Ivy Energy. This helps ensure a smooth integration of your solar services and maximizes the benefits of your solar energy system.
If you encounter any issues or need further assistance, please reach out to your property management team or customer support for help. Disabling MFA is a key step in maintaining efficient and hassle-free solar energy service.
Thank you for your cooperation and for being a valued member of our solar energy community. Enjoy the benefits of cleaner, cost-effective energy!